Spring Professional Poland Jobs Directory

Order to Cash Team Leader

Description

PURPOSE OF THE JOB
The primary purpose of the job is to manage Order to Cash team and ensure that the services such as invoice creation, cash collection, cash allocation and credit control are provided in a timely manner, reduce DSO, minimize doubtful and bad debts and is in accordance with quality standards.
MAIN RESPONSIBILITIES AND TASKS IN THE POSITION
· Providing customer service in the area of billing, accounts receivables and collections at the highest level
· Managing invoice creation, cash collection and allocation, credit checking, order on hold, credit control including dunning, reporting on aged debt, and prevention and assessment of doubtful and bad debts
· Advising on VAT rates and exemptions across a number of countries
· Supervising members of the staff in order to expand efficiency and ensure processes are compliant with policies and quality standards
· Training and coaching OTC team members on complex issues resolution
· Following-up with customers / internal clients / stakeholders, ensuring all requests are appropriately and thoroughly resolved in a timely manner, and that the solution is received and acceptable
· Preparing all kind of credit and collection documentation
· Monthly reports preparation. Days Sales Outstanding, AR ageing reporting, other ad hoc reports preparation.
· Maintaining relationship and rapport with Client
· Handling escalated items / compels issues resolution
· Reviewing monthly performance metrics dashboard and report out to Management
· Identifying process improvement needs and delivering them
· Continuous improvement of processes and cooperation between departments internally in FEBS and with business partners

JOB REQUIREMENTS
· Minimum Bachelor's degree in Finance / Accounting / Economics
· >4 years of experience in accounting department / accounts receivable (preferably in Shared Services environment)
· Excellent understanding of Order to Cash process including invoice and cash processing and credit management (credit checking, orders on hold, dunning, aged debt reporting and prevention and assessment of bad and doubtful debts)
· VAT knowledge of rates and exemptions across a number of countries
· Aptitude for rapport building and customer service
· Experience in previous transition projects
· Experience in transformation / process improvement projects desirable
· Lean Management / Six Sigma experience would be an asset
· Experience in team management
· Fluent English / Other European languages will be a strong advantage
· Good interpersonal skills
· Customer focus
· Good team player
· Detail oriented and well-organized
· Accuracy and attention to details
· Ability to establish priorities
· Knowledge of Microsoft Office tools (Excel)
· Knowledge of SAP desirable
· Ability to motivate and coach junior colleagues
· Ability to interact with senior stakeholders

Requirements

Location

Gdańsk

Contract type

Permanent

Availability

Branch

PGD - Gdańsk - PP HUB - (PL), POLAND 585207945

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