Spring Professional Poland Jobs Directory

Elite Support Engineer

Description

For our international Client - Global leader within video and software solutions providing area. We are currently looking for:

Elite Support Engineer
 

Main duties

  • Interface with and manage assigned customers to resolve technical issues on products via phone, email, or on-site.
  • Work in conjunction with manager to reach/exceed the client
  • Gather problem descriptions, log files, configuration data, and analyze them in order to determine root cause of problems and finding solutions.  Feedback to customer on root cause as required.
  • Maintain accurate documentation of all actions required to resolve issues in the service ticket support database.
  • Document known issues and solutions in a technical bulletins and knowledgebase articles.
  • Ability to multi-task between several customer situations at the same time.
  • Position will be part of a global team providing support 24/7 and may entail working weekends, out of hours and occasional travel.
  • Available, if required, to provide back up to a regional support team working on one of your nominated Elite accounts.

Say Yes, If you have:

  • Fluency in  English
  • An experienced customer facing support professional, you will ideally have worked within the European subsidiary of a multi-national organisation, and have experience working with demanding ‘high-touch’ customers. 
  • Excellent interpersonal and customer management skills, coupled with the ability to work in high pressure environments.
  • Experience as a service desk/help desk

 An additional advantage will be:

  • Detailed knowledge of Microsoft Server OS and Microsoft Lync and Skype for Business In addition, knowledge of Microsoft Teams is considered desireable.  (MCSE or other relevant Microsoft Certification preferred).
  • Good knowledge of Microsoft Active Directory, SQL and Microsoft Exchange. Knowledge of Linux, MySQL and bash desirable.
  • Detailed knowledge of IP networks, video/audio across IP, and issues which can disrupt RTP traffic.  Familiarity with firewalls and routed networks, (CCNA / CCNP preferred)
  • Detailed knowledge of ISDN networks.
  • Commitment; there may be a requirement to work beyond normal working hours, and occasionally to travel within the EMEA geography as necessary.
  • Other European languages, e.g. French or German, desirable.

Our Client offers:

  • Opportunity for professional development within global leading company
  • Chance to travel across Europe 
  • Broad benefits package - Health Life Insurance, Business Travel Insurance, Employee Appreciation Program, Chairty Program and more

Requirements

Location

Warszawa

Contract type

Specialist

Availability

2018-03-30

Branch

Warszawa, Spring Poland

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