Spring Professional Poland Jobs Directory

Network Engineer L1


For our internanational Client - global information and communication company providing end to end IT and network services we are currently looking for: 

Network Engineer L1

This position is focused on resolving technical problems over the phone/web/email to both external customers as well as internal Field/Sales team, while utilizing a standard troubleshooting philosophy and process. You would initiate, track and proactively assign ticket numbers from email, web and direct call-in sources. In addition you will assist in the cataloging of problems into a diagnostic engine/knowledge base system for future reference and automation, as well as replication of customer network issues in a lab to achieve problem resolution.

Job responsibilities:
  • Remote operation and diagnosis of high-end network equipment.
  • Analysis of live traffic patterns for major ISPs worldwide.
  • Ensuring continuous operation of servers and services.
  • Providing quality support for a range of devices deployed in ISP Core IP networks.
  • Troubleshooting all network and system-related problems.
  • Opening tickets to track and document the resolution of problems.
  • Cooperation with ISPs’ NOC and administrators around the globe.
  • Work in shifts: Monday-Friday 06:00-14:00 & 14:00-22:00, Weekend shifts: 10:00-18:00 (cca. 2 weekend days per month)
  • Workplace: Wroclaw
  • Minimum 1 year of experience on similar position or BS, CS or University degree.
  • Very good troubleshooting and investigative skills.
  • Up-to-date experience with Linux/UNIX Operating Systems.
  • Good knowledge of the Bash shell commands.
  • Familiarity with enterprise-grade hardware and software solutions (rack and blade servers, RAID Controllers, High Availability clusters, etc.) will be an asset.
  • Strong IP networking knowledge and skill set (Cisco CCNA/CCNP or equivalent experience will be welcome).
  • IT-related education. A degree will be an asset.
  • A passion for technology.
  • Curiosity and eagerness to learn.
  • Excellent English skills (communication and listening).
  • Good communication skills (both verbal and written).




Contract type





Wrocław, Spring Poland

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